She can say that all she wants, he thinks, because even though she's done horrible things she probably hasn't done them to the people she loved like he has had to. Or if he she has he doesn't have any idea because they're hidden in some deeper files then he has found. Actually, that's probably it, he figures as he tries to stop thinking of such harsh things in his head.

Then she tell shim he is worth it all and it relaxes a bit. "I'm so grateful for you, my dearest Natalia..." he says quietly before she's dialing up Steve so he shuts up.